When you purchase software from us, we will occasionally contact you. Here we describe the communications you can expect, and your choices for delivery.

We will contact you with the following information:

• Authorization Notice
  • Provides the permanent authorization code for a license.
  • Sent when payment is processed and a license entered in our records.
  • Sent when a license is transferred.
  • Sent on request.
• New Release
  • Provides the permanent authorization code and media for a license.
  • Sent automatically as new releases occur, when a license is under maintenance.
• Maintenance Renewal Notice
  • Notifies you when maintenance is about to expire.
  • Sent in the first week of the month preceding the month in which maintenance services coverage for a license will expire.
  • At your request, we will include an invoice or quote with the renewal notice.
  • Renewal notice formats available

    *NOTICE

    Maintenance renewal notice sent to you.

    *INVOICE

    Maintenance renewal notice with invoice sent to you.

    *INVOICEAP

    Maintenance renewal notice with invoice sent to your accounts payable department.

    *INVOICEBOTH

    Maintenance renewal notice with invoice sent to you and to your accounts payable department.

    *QUOTE

    Maintenance renewal notice with quote sent to you.

    *QUOTEAP

    Maintenance renewal notice with quote sent to your accounts payable department.

    *QUOTEBOTH

    Maintenance renewal notice with quote sent to you and to and to your accounts payable department.

• Maintenance Renewed Acknowledgement
  • Notifies you that maintenance has been renewed.
  • Emailed to you if we have your email address, regardless of your communications preference.
• Maintenance Expired Notice
  • Notifies you when maintenance has expired.
  • Sent in the first week of the month two months after the month in which maintenance services coverage for a license expired.
• New Release Not
  • Notifies you when a new release is available, but which could not be sent because maintenance has expired.
  • Sent as new releases occur, when a license is not under maintenance.
• Invoice
  • In response to a request by you.
  • Sent to you or your accounts payable department if your record indicates one.
• Invoice Paid Acknowledgement
  • In response to an invoice payment.
  • Emailed to the recipient of an invoice if we have an email address, regardless of their communications preference.

There are two settings that affect how we deliver materials to you: communications preference and media type.

• Each customer record contains a communications preference field:

  *MAIL

  Materials are sent by postal service.

  *EMAIL

  Materials are sent by email, typically including a PDF document.

• Each machine record contains a media type field:

  *NONE

  Software is retrieved from our downloads page at your convenience.

  *CDROM

  Software is delivered on a CDROM. These are of course difficult to email so we will mail them even if your preference is *EMAIL.